Products

1. How often do you introduce new products?

We introduce new products regularly – over 500 new items are available for sale during the sales season. To never miss them, follow us on Facebook or subscribe to our newsletter.

2. Do you sell ex demo products?

Our online shop sells new products in original packaging. However, you can find a bargain in our shop in Warsaw where we also sell ex demo products, samples, and many more. Visit us at ul. Rebusowa 3 in Warsaw, Poland.

3. Do you offer any products at discounted prices?

Yes. Open the “Sale” tab in the top right corner of our shop and browse through products available only while stocks last. They are full-value lamps sold at highly attractive prices. You can see them at our shop in Warsaw.

4. Can I see lamps by myself?

A majority of our products (around 80% of the product range) is exhibited at our shop in Warsaw (Okęcie/Opacz) at ul. Rebusowa 3. It is open from Monday through Friday, 10:00 am to 4:00 pm and on Saturday, 9:00 am to 2:00 pm. If you are interested in a particular model, email or call us earlier so we can prepare it for you.

5. Are products unavailable online available at the shop in Warsaw?

Yes. We also sell there single models, samples, individual lamps, and products that have been generally sold out, but we still have some pieces without original packaging.

6. What is the warranty for your products?

There is warranty information on every product; those using a standard replaceable light source have a two-year warranty and LED-integrated items have a five-year warranty.

7. Can I get additional information on or a photo of a specific product?

Naturally. You may follow the link to the contact form, write us an email or call us and ask about a particular product.

8. Do lamps include light sources?

It depends on a product. Usually, it is mentioned in the description of a lamp at our website whether or not a light source is included. If a product should have a light source included and you did not get it with your purchase order, let us know and we will send it to you for free.
If a product does not have a light source included, we can sell you one. When you are unsure which light source you need, contact us and we will help you.

9. Are lamps accompanied by a user/installation manual?

Yes. All lamps available online are accompanied by the manual.

10. Can I use LEDs in your lamps?

Yes. You can use LED replacements.

11. Can I buy lampshades or other parts separately?

Yes, we offer individual parts for our lamps. We endeavour to have parts for individual models in stock even a few years after they are sold out. To learn more, contact us via the contact form or directly at sklep@sklep.italux.pl

12. Can I replace standard bulbs with energy-efficient ones?

Yes, we can offer you energy-efficient bulbs. If you wish so, we will gladly help you choose the right bulb for your lamp.

13. What does IP stand for?

It stands for Ingress Protection. It is a rating defined by a double-digit IP symbol. The first digit defines protection against solids (in compliance with PN-EN 60529:2003). The second digit defines protection against water penetration (in compliance with PN-EN 60529:2003). It is worth considering an IP rating when purchasing products for bathrooms, outdoors or other places that need to be protected against solids or water penetration.
Should you have any doubts as to which IP rating you need for a product you are interested in, please contact us and we will help you.

Purchases, returns, complaints

1. What is the purchase order processing time?

Virtually all Italux products we present online are available in stock and we need up to 2 days to process your purchase order. For products of other manufacturers we offer, order processing time may vary as it is beyond our control. We do what we can so you get your order as soon as possible.
For Gira and Artemide products, selected items can be purchased right from the display. If you are interested in a display product, write us at sklep@sklep.italux.pl – we will see if it is available. If not, we will suggest you another solution.

2. Can I pay via card?

Naturally. Payments at our shop are processed by PayPal and PayU and it is possible to pay via all the available payment channels, including cards.

3. Which forms of payment do you accept?

Any form offered by PayU and Paypal. PayU also allows for instalment payments. Contact us to learn more about payments.

4. Can I return a product?

Sure. You have 14 days of delivery to return the product. In this time, you can cancel the purchase agreement without a reason, submitting a relevant notice of cancellation. A product can be returned using your account and purchase order history or sending a form available here to sklep@sklep.italux.pl.

Should you decide to cancel the agreement, you need to pay for returning the product.

Please pack the original packaging with additional packaging; if it is not necessary, wrap the original packaging up with non-transparent film and only then place appropriate transport labels on it.

5. Will the discounting terms for my purchase change if I decide to cancel the purchase agreement only in part?

It is considered on an individual basis. If you have any queries, do not hesitate to contact us.

6. When will I get my money back for the product returned?

If you cancel the agreement, we will reimburse you for all payments you transferred to us, including shipping costs you paid, but the least expensive method of delivery available when you purchased the product will be taken into account (except for collection in person). We will reimburse you immediately, not later than within 14 days from the date you informed us of cancelling the agreement. Funds will be reimbursed the same way as the original payment was made.
We reserve the right to suspend the reimbursement until we receive the product to be returned.

7. Can I take a product home, fix it to a surface, and see if I really want it?

Unfortunately no.
Pursuant to the applicable laws and regulations, customers purchasing a product remotely (at an online shop) have the right to see a product the same way as it is possible at a physical shop.
Most of the times, unpacking a lighting product and checking its colour, material, dimensions, and other features that can be verified this way is not problematic at all. However, fixing a product to a surface and removing it would decrease its value. For example, it is impossible to restore a crystal lamp fixed to a surface to its original state.
The customer is liable to the seller for any decreases in the value of a product due to using it improperly.

8. Can I negotiate the price?

Yes, but for big purchase orders. Discounts on our products are calculated automatically on the basket total. In exceptional circumstances, if the value of an order exceeds PLN 10,000, we can give you an additional discount.

9. Can I pay via card at the physical store?

Yes.

10. How to get a discount on products I want to buy?

Discounts are calculated and applied automatically; below are discount rates applicable to the following ranges of purchase order value:

From PLN 600 to PLN 1099: -3%
From PLN 1100 to PLN 1599: -4%
From PLN 1600 to PLN 2099: -5%
From PLN 2100 to PLN 2599: -6%
From PLN 2600 to PLN 3099: -7%
From PLN 3100 to PLN 3599: -8%
From PLN 3600 to PLN 4099: -9%
From PLN 4100 to PLN 4599: -10%
From PLN 4600 to PLN 5099: -11%
PLN 5100 or more: -12%

11. At what time is the physical store open?

The Lighting Outlet is open every Saturday (except for holidays) from 9.00 a.m. to 2.00 p.m.

11. What are the opening hours of your store in Warsaw?

The physical store’s opening hours are:
Monday–Friday, 10:00 am – 4:00 pm
Saturday: 9:00 am – 2:00 pm
Phone: +48 22 300 26 56
Mobile: +48 602 477 100

Collection and shipment

1. Can I pick up my lamp in person?

Yes. To do so, select this method while completing a purchase order and wait for a notification when your order is ready for personal collection.

2. Can I cancel the purchase agreement within 14 days if I pick up my order in person?

Yes. Your right to cancel a purchase agreement is not affected by a method of order collection.

3. When can I collect my order?

Once you have placed your purchase order and paid for it, we will begin to process it. When it is ready for collection, you will be notified.

4. When and where can I pick up my order in person?

Once you have been notified (via phone or email) that your order is ready for collection, you may pick it up in the following opening hours of our shop:

Monday–Friday: 10:00 am to 4:00 pm
Saturday: 9:00 am to 2:00 pm
Official Italux Showroom
ul. Rebusowa 3
02-292 Warszawa (Okęcie/Kolonia Opacz), Poland

5. Do you ship abroad?

Yes, we do. A country of destination can be chosen while completing the order. However, the final cost of shipment will be provided after a thorough calculation of the weight and size of a parcel.

6. WHAT ARE THE SHIPPING COSTS?

In Poland:
- Personal collection: free
- GLS courier services: PLN 15.00
- GLS courier services, cash on delivery: PLN 20.00

We ship purchase orders worth more than PLN 400 for free.

Abroad:
The cost of shipping abroad depends on the order value and country of destination. Go to the English version of our website to check the costs of shipping to individual countries.

7. My country is not in the list of countries, what can I do about it?

Please contact us via the contact form and we will check how much it would cost to send your order to your country.